MAINE, USA — After more than a week of dealing with a network outage, Hannaford.com is live again. Shoppers can place Hannaford To Go pickup and delivery orders.
The company shared Nov. 7 that a network cybersecurity issue had impacted its website, pharmacies, and payment methods at several stores. At one point, some pharmacies were unable to accept phone calls. Hannaford at the time advised customers to visit other pharmacies to fill their prescriptions.
On Nov. 8, Hannaford released a statement that most stores were again accepting all major forms of payment, including credit cards. However, its website was still impacted by the network issue, resulting in Hannaford To Go orders for pickup and delivery being canceled.
The company's website is now live, and To Go services are back up and running, according to a statement sent Monday, more than 10 days following the initial network outage. However, the company said customers may still experience service delays or interruptions.
"While we have largely returned to providing the level of support that our customers expect across our brands, customers may still experience service delays or interruptions," Hannaford spokesperson Ericka Dodge told NEWS CENTER Maine on Tuesday, Nov. 19.
"The security of our customers is a top priority, and we will continue to take actions to further protect our systems," Dodge continued. "We apologize for any inconvenience this issue may have caused customers."
Dodge said the investigation into the cybersecurity issue is ongoing but declined to provide further information.
"Because the investigation is ongoing, we are not able to disclose additional details at this time," she said. "We continue to work with leading third-party security experts as part of this process, and have notified and are working with law enforcement on the matter."
Hannaford officials have not said what caused the network outage. However, Hannaford's parent company Ahold Delhaize announced last week that a cybersecurity issue affected their U.S. network.
Hannaford has stores in Maine, New Hampshire, Massachusetts, Vermont, and New York.