(NEWS CENTER Maine) -- Central Maine Power CEO, Doug Herling, says he understands customers are upset and looking for answers. On the company's end, he says they have found no billing errors yet. This, only adding to the frustration for customers who say they are struggling to make ends meet.
"At this point in time we have not found anything that has indirectly impacted the increased usage on customers bill as a result of the new billing system," said Doug Herling CEO of Central Maine Power.
Newly appointed Central Maine Power CEO Doug Herling speaking to the media Friday morning regarding the widespread complaints from customers.
"I am disgusted. I am absolutely disgusted," said customer, Jennifer Marston Hicks. "There are way more than 1,500 people that have filed complaints. We are 2,700 strong on our page many of us have filed multiple complaints"
CMP customer Jennifer Marston Hicks is from Topsham and is a member of the Facebook Group: 'CMP Rate Payers Unite.' She's one of thousands using the platform to sound off.
Heather writes: "I'm beyond stressed out about this. I have kids and need hot water and lights. It's insanely unreasonable for them to expect anyone to be able to afford what they are billing."
Tom writes in part: "They need to see that it's not just (ridiculously high bills. People are getting double and triple billed, no bills, disconnect warnings for owing tiny amounts or having credit balances."
Hicks says her usage went from 800 kilowatt hours a month to 1,600.
"It has strained us tremendously because right now we're trying to figure out how to pay $900 electric bill on a $1500 a month income as a disabled veteran," said Hicks. "We've had to cut back on so much, we don't even turn lights on."
Meanwhile, Herling shared this message to customers who are sounding off:
"We hear you and we want to work with the Maine Public Utilities Commission to understand this issue fully and to work to make things right."