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MTA: Don't fall for E-ZPass 'smishing' scam via text message

MTA representatives say the scam involves a fake text message resembling the Maine Turnpike Authority website and a request for payment.

AUGUSTA, Maine — If you've recently received a text message from the Maine Turnpike Authority asking for money, be advised: It's a scam. 

Officials with the MTA say they have seen a recent increase in reports of "smishing" scams, in which scammers send text messages that appear to be sent by MTA officials and ask for payment on alleged unpaid tolls.  

"Smishing" is a phishing scam sent via SMS text messaging. 

"If you receive a text message requesting payment for a toll, do not respond to it or click any links," the agency said on its website. 

The fraudulent text message reads as follows: “This is a final reminder regarding the unpaid toll from your recent trip on the Maineturnpike toll road. To avoid an additional fee of $35.00, please settle your outstanding toll balance now by visiting the link below.”

Credit: Maine Turnpike Authority

MTA spokesperson Erin Courtney said the agency does not use text messages to collect toll payments and only issue notifications by mail for any violations or request for payments.  

"These fake messages have led to an increase in calls and visits to our service center, resulting in longer wait times for customers with legitimate inquiries," Courtney said. 

The MTA also encourages Maine E-ZPass customers to check their accounts online at ezpassmaineturnpike.com for any posted tolls. 

The FBI issued a warning in April about a trend of toll-related smishing scams, which at the time had been confirmed in at least three states but was expected to grow. The FBI offers tips to report a smishing scam and what to do if you receive one, which you can learn more about here.

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